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Exam 11: Managing Conflict and Negotiating

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Question 41

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Which of the following is a drawback of organizational response to work-family issues?

A) Organizations focus on the importance of work-family balance across generations rather than the employee and his/her spouse.
B) Proactive discussions of potential work-family conflicts with colleagues and superiors prior to their occurrence.
C) Organizations focus on beginning work-family balance at home.
D) Organizational culture focuses on family-friendly programs rather than specific programs.
E) Efforts by organizations focus on balancing work-family issues rather than on integrating them.

F) C) and D)
G) A) and C)

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Question 42

Multiple Choice

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Who recognized the inevitability of conflict and advised managers to learn to live with it?

A) Organizational behavior specialists
B) Human relationists
C) Scientific management experts
D) TQM advocates
E) Quantitative model theorists

F) C) and D)
G) A) and B)

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Question 43

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Elaborate on the seeds of personality conflict.

What is negotiation? Describe the different types of negotiation.

Individuals who feel undeserving and/or fear the consequences of success often avoid conflict for fear of getting what they want.

Which of the following styles involves playing down differences while emphasizing commonality?

A give-and-take process between interdependent parties with different preferences is called:

The _____ style of handling conflict is appropriate when parties have opposite goals or possess equal power.

A major drawback of the conflict handling style of compromising is that "winning the debate" may overshadow the issue at hand.

When a conflict threatens an organization's interests,it is referred to as a(n) _____ conflict.

In-group thinking that represents a form of ethnocentrism can be a cross-cultural barrier and virtually guarantees conflict.

According to Tjosvold's model,the three desired outcomes of conflict are avoidance,acceptance,and agreement.

_____ recommended the devil's advocate role for preventing groupthink.

The number one priority for managers faced with intergroup conflict is to identify and root out specific negative linkages among groups.

An arbitrator is someone who works for the organization,is widely respected and trusted by his/her coworkers,hears grievances on a confidential basis,and attempts to arrange solutions.

Workplace aggression and violence can be manifestations of:

The two basic types of negotiation are _____ and:

Cross-cultural conflict can be described as interpersonal opposition driven by personal dislikes and/or disagreements.

Work-family conflict can take two distinct forms: work interference with family and family interference with work.

Functional conflict is commonly referred to in management circles as constructive or cooperative conflict.