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Delegation


A) can be used only in organizations with flat structures.
B) promotes subordinates to higher positions.
C) helps develop effective subordinates.
D) can be done only at top level of management.
E) often sharply reduces what a manager can achieve.

F) B) and C)
G) C) and D)

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As director of operations for Little Napoli Pizzerias,Bernard has set a goal of opening fourteen new stores on the West Coast in the next three years.He has chosen Angelina,a highly capable manager who has worked with the company for the better part of a decade,to take on this task.He meets with her,gets her suggestions and feedback,and sets about to ensure that she has the resources she needs to complete the assignment.A year later,the project seems to be on track,with four stores already opened and another four ready to go.However,at the time of their next meeting,with just six months left before the targeted completion date,the project is in disarray.What is the most likely cause for this failure?


A) Angelina failed to get Bernard to clearly outline her responsibilities.
B) Bernard did not establish clear goals for Angelina.
C) Angelina simply lacked the qualifications to get the job done.
D) Bernard did not meet with Angelina at regular and appropriate intervals.
E) Angela did not make it clear to Bernard what resources she needed.

F) D) and E)
G) A) and B)

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Compare and contrast differentiation and integration.How are differentiation and integration related in an effective organization?

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Differentiation means that the organizat...

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A narrow span of control is appropriate when


A) jobs are similar.
B) performance measures are comparable.
C) the organization is flat.
D) many reporting levels exist.
E) the manager can easily control many subordinates.

F) B) and E)
G) None of the above

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What is an organization chart? Describe the various types of information that are conveyed through it.

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People often learn about a firm's struct...

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A ________ span of control creates a flat organization.


A) wide
B) tall
C) centralized
D) formal
E) narrow

F) B) and C)
G) B) and D)

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Anthony and Roberto are employed at the same company and often work on the same products.However,they are assigned to separate units,and they perform very specific,different jobs that contribute to the larger task.This is an example of


A) concentration.
B) integration.
C) specification.
D) specialization.
E) centralization.

F) All of the above
G) C) and D)

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Whole Earth Grain Corp.has a production,finance,and accounts team.The company has two basic categories that are departmentalized into bread and flour divisions.Each of its employees has to report to two bosses-a functional manager and a divisional manager.Whole Earth Grain Corp.is an example of a ________ organization.


A) geographic
B) conglomerate
C) customer
D) virtual
E) matrix

F) A) and E)
G) A) and D)

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Scenario C.Darrell is a clothier whose company,24-7 Activewear,has separate product lines for men,women,and children.He has group his organization into different departments such as production,marketing,and finance.Most of the employees report to two managers-a departmental head and a divisional head.Darrell encourages lower-level managers to make important decisions in order to promote quick and effective decision making. -From Scenario C,it can be inferred that Darrell's firm utilizes the ________ approach to departmentalization.


A) product
B) geographical
C) conglomerate
D) matrix
E) vertical

F) B) and E)
G) A) and B)

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Investing in information systems and creating horizontal relationships are techniques that make it possible for an organization to


A) reduce the need for information.
B) increase the availability of resources.
C) decrease the need to share information across units.
D) process more information.
E) create slack resources.

F) A) and E)
G) A) and D)

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Scenario A.Everyday Fashions Corp.is a clothing manufacturer.It has marketing,production,and finance departments,with a manager who heads each of the departments.Beatrice,the CEO,distributes the various organizational tasks to each manager by assigning authority and responsibility.Each manager has ten subordinates who are required to report to him or her.Each department works on its set of tasks in the organization.Beatrice is the top manager,followed by the department heads,and lastly the supervisors.All the managers are accountable to Beatrice alone. -All managers in Everyday Fashions Corp.are required to report to the CEO alone.This is an example of an organization following


A) unity of command.
B) differentiation.
C) span of management.
D) integration.
E) span of control.

F) All of the above
G) A) and B)

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A disadvantage of the matrix structure is that


A) employees may lack loyalty to the company as a whole.
B) resource utilization tends to be inefficient.
C) communication on complex assignments is hampered.
D) additional time is required for meetings and coordination.
E) a single head has to oversee multiple divisions.

F) A) and D)
G) B) and C)

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Aspen Incorporated has developed a set of procedures to link the various subunits and departments of the corporation in order to carry out the organization's overall mission.The procedures that fulfill this function are referred to as


A) alignment.
B) integration.
C) formalization.
D) standardization.
E) coordination.

F) A) and E)
G) All of the above

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Scenario C.Darrell is a clothier whose company,24-7 Activewear,has separate product lines for men,women,and children.He has group his organization into different departments such as production,marketing,and finance.Most of the employees report to two managers-a departmental head and a divisional head.Darrell encourages lower-level managers to make important decisions in order to promote quick and effective decision making. -24-7 Activewear is an example of a ________ divisional organization.


A) conglomerate
B) geographical
C) vertical
D) product
E) customer

F) A) and E)
G) B) and E)

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Generally speaking,________ organizations are decentralized.


A) staff
B) flat
C) diverse
D) vertical
E) line

F) B) and C)
G) None of the above

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Scenario A.Everyday Fashions Corp.is a clothing manufacturer.It has marketing,production,and finance departments,with a manager who heads each of the departments.Beatrice,the CEO,distributes the various organizational tasks to each manager by assigning authority and responsibility.Each manager has ten subordinates who are required to report to him or her.Each department works on its set of tasks in the organization.Beatrice is the top manager,followed by the department heads,and lastly the supervisors.All the managers are accountable to Beatrice alone. -Each unit performs its specific set of tasks in Everyday Fashions Corp.This is an example of


A) differentiation.
B) span of control.
C) concentration.
D) formalization.
E) delegation.

F) A) and B)
G) B) and C)

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Compare and contrast centralized and decentralized organizations.

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In a centralized organization,important ...

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In his job for Mickelson Associates,Alex has to report to two managers-the head of the accounting department and the head of the Southeastern Division.Mickelson Associates is a ________ organization.


A) product
B) flat
C) matrix
D) process
E) customer

F) C) and E)
G) All of the above

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Scenario B.PowerSounds Inc.is a manufacturer of audio equipment.The corporation has production,marketing,accounting,and finance departments.They have a department that makes speakers,turntables,and accessories for professional DJs,and a department that produces equipment for home use.Marlena works in the production department manufacturing speaker components.She reports to the production manager and her project manager.Emmanuel works in the accounting department and also manages public relations.The organization requires all the employees to wear the corporation's T-shirt as part of the uniform.There are also specific procedures that the employees must follow while manufacturing the instruments. -PowerSounds Inc.utilizes the ________ departmentalization structure.


A) divisional
B) process
C) geographic
D) virtual
E) matrix

F) C) and E)
G) All of the above

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Coordination refers to the


A) division of labor within an organization.
B) performance of specific tasks by specific people.
C) procedures that link the various parts of the organization.
D) need for specific tasks in the functional fields.
E) authority levels in the organizational pyramid.

F) A) and E)
G) A) and C)

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