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Exam 15: Organizational Change

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Question 41

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Refreezing refers to:

A) getting one's own way in organizational politics.
B) a management practice used to discourage newcomers from staying with the organization.
C) aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns.
D) repeating the change process a second time, because the first attempt to freeze the changes were unsuccessful.
E) producing a disequilibrium between the driving and restraining forces of change.

F) A) and B)
G) A) and C)

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Question 42

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Which of these statements about driving forces is FALSE?

A) Many driving forces are unknown to employees beyond the top ranks of the organization.
B) Some driving forces, such as the existence of a competitor, are well known to employees.
C) Driving forces should be created by leaders if there are no reasons for change.
D) Customer expectations represent a powerful driver for change.
E) Organizational change is more likely to occur if employees experience reasonably strong driving forces.

F) A) and B)
G) B) and D)

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Question 43

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The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Decreasing the driving forces and increasing the restraining forces:

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Which of the following statements about organizational change interventions is FALSE?

The force field analysis model includes all of the following EXCEPT:

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

One ethical concern with some organizational change programs is that they may threaten the employee's self-esteem.

Which of the following strategies for minimizing resistance to change should occur when all other strategies are ineffective?

Successful change requires a well-articulated and appealing vision of the desired future state.

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and future state.