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What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?


A) Business process model
B) As-Is process model
C) To-Be process model
D) Business process mapping (or modeling)

E) A) and C)
F) None of the above

Correct Answer

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Business process reengineering integrates all of an organization's business process to make individual processes more efficient.

A) True
B) False

Correct Answer

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Which of the following is not one of the three key steps involved in business process improvement?


A) Measure what matters to most customers.
B) Monitor the performance of key individuals.
C) Assign accountability for process improvement.
D) Monitor the performance of key business processes.

E) All of the above
F) None of the above

Correct Answer

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Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises.BPR relies on a different school of thought than continuous process improvement.In the extreme, BPR assumes the current process is irrelevant, does not work, or is broken and must be overhauled from scratch.

A) True
B) False

Correct Answer

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The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

A) True
B) False

Correct Answer

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Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient.

A) True
B) False

Correct Answer

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True

What integrates all of an organization's business process to make individual processes more efficient?


A) Business process model
B) Business process management tools
C) Business process management
D) Business process mapping (or modeling)

E) A) and D)
F) None of the above

Correct Answer

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Which of the following is not one of the important characteristics of business processes?


A) The processes have internal users.
B) The processes have external users.
C) The processes occur only within organizations.
D) The processes occur across organizations.

E) A) and C)
F) B) and C)

Correct Answer

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C

What is a business process?


A) A standardized set of activities that accomplish a specific task, such as processing a customer's order
B) Rules and policies that result in a product or service that is received by an organization's external customer
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D) An attempt to understand and measure the current process and make performance improvements accordingly

E) B) and C)
F) A) and B)

Correct Answer

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The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

A) True
B) False

Correct Answer

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What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?


A) Business process model
B) As-Is process model
C) To-Be process model
D) Business process mapping (or modeling)

E) B) and D)
F) All of the above

Correct Answer

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D

What is the continuous process improvement model?


A) A standardized set of activities that accomplish a specific task, such as processing a customer's order
B) Rules and policies that result in a product or service that is received by an organization's external customer
C) Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
D) An attempt to understand and measure the current process and make performance improvements accordingly

E) None of the above
F) A) and C)

Correct Answer

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Describe business processes and their importance to an organization.

Correct Answer

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A business process is a standardized set...

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Differentiate between customer facing processes and business facing processes.

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Customer facing processes result in a pr...

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The To-Be process model displays how the process problem will be solved or implemented.To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.

A) True
B) False

Correct Answer

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A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.

A) True
B) False

Correct Answer

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What is the analysis and redesign of workflow within and between enterprises?


A) Customer facing process
B) Business process reengineering
C) Continuous process improvement
D) Business process management

E) A) and C)
F) B) and C)

Correct Answer

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What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?


A) Business process model
B) Business process management tools
C) Business process management
D) Business process mapping (or modeling)

E) A) and D)
F) A) and C)

Correct Answer

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Business process reengineering attempts to understand and measure the current process and make performance improvements accordingly.

A) True
B) False

Correct Answer

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The As-Is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.

A) True
B) False

Correct Answer

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