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Exam 12: Managing Individuals and a Diverse Workforce

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Question 41

Multiple Choice

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When Galax Inc., a logistics firm, hired Melissa as its president, it became evident that Galax does not have _____ to prevent women from rising to leadership positions.

A) a glass ceiling
B) market commonality
C) resource similarity
D) a glass escalator

E) A) and D)
F) None of the above

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Question 42

Multiple Choice

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Alexander is a consultant at a finance company. Other employees approach him for help in all types of stressful situations. He always keeps calm and is quick at finding solutions to problems. In the context of personalities, Alexander can be described as being _____.

A) unconscientious
B) conscientious
C) emotionally stable
D) emotionally unstable

E) A) and D)
F) None of the above

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Question 43

Multiple Choice

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Michael works at an accounting firm. He and his colleague, Ava, are both eligible for a promotion to a particular role. Michael works very hard, but he feels that Ava will be promoted as she is very sincere and is dedicated to her job. However, Michael gets promoted even though Ava was a more deserving candidate. This scenario illustrates the concept of _____.

Alice works as a secretary for Jared. Jared finds Alice to be extremely dependable even in stressful situations. She is always calm and is able to come up with solutions for any problem. In the context of personalities, Alice can be described as being _____.

Grace has been working at a law firm for ten years. She is a senior lawyer and is eligible for a promotion. She believes the firm will offer her a partnership as she is the best lawyer in the firm. However, the partnership is offered to one of her male colleagues who is also a senior lawyer in the firm. This scenario illustrates the concept of _____.

Glowbot is a mobile app development firm. The firm allows its employees to grow by giving them the liberty to make their own decisions to help maximize the firm's benefits as well as the customer's benefits. The employees are treated fairly, and diversity is welcomed in the organization. This scenario illustrates the concept of _____.

Jayden is a freelance writer. He builds a good rapport with everybody he works with. Most agencies that hire him are happy with his work and his spontaneous nature. He is very broadminded and curious. He is accepting of other people's views and beliefs. Given this information, Jayden can be described as being _____.

Frieda owns a chain of flower shops. Her stores are managed by a group of employees. Despite personality differences, the employees are able to work together effectively. In the given scenario, Frieda's employees display _____.

In the context of surface-level diversity,__________occurs when people are treated differently because of their gender.

The__________measures the extent to which people relate positive or negative thoughts with blacks or whites, men or women, homosexuals or heterosexuals, young or old, or other groups.

__________teaches employees the practical skills they need for managing a diverse workforce, such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Salvatore Inc. is an insurance company. The company regularly provides training to all its middle-level managers to help them manage the workforce. The mangers are usually trained on flexibility, negotiation, and problem solving. This helps the managers resolve conflicts easily and ensure the completion of work effectively. In the given scenario, Salvatore Inc. uses _____.

Diversity drives business growth by:

Recognizing deep-level diversity is important because it can:

Chloe is a junior editor at a public relations company. She tends to verbally abusive with her coworkers when she is stressed. She is not organized and often tries to evade her work responsibilities. She also takes long breaks so that she does not have to work. In the context of personalities, it can be said that:

Floyd owns a chain of diners. He prefers to recruit employees from different ethnic and cultural backgrounds. When he hires new employees, he spends time to educate them on the issues that can arise due to diversity at the workplace. His employees are strongly encouraged to question stereotypes. In the given scenario, Floyd uses _____.

Abigail works at the information desk of a gallery. She is shy and tends to speak only when spoken to. Abigail is an artist herself. She reads a lot about the art world and has in-depth knowledge about all the artwork that is displayed in the gallery. In the context of personalities, Abigail can be described as being a(n) _____.

Which of the following will help managers in managing company diversity programs effectively?

Rohit, an Indian, is a marketing executive in an American company. He graduated from a top Ivy League university in the United States and is known for his outstanding performance, positive attitude, and innovative ideas. Despite his educational qualifications and skills, Rohit is not promoted to the position of marketing manager. Instead, Ryan, a white male with lesser experience and average performance, is promoted to the position of marketing manager. In this scenario, which of the following is most likely the reason why Rohit was not promoted?

Claire is 25 years old. She owns an editorial services firm. The average age of her employees is 30. Claire prefers to hire new graduates and train them instead of hiring experienced people. In the given scenario, the age discrimination that Claire displays could be because she believes that: