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Multiple Choice
A) Consult front-line public service employees for ideas about how to improve service counter layouts.
B) Revise and then enforce the rule books and policy manuals for public service departments.
C) Encourage teamwork and brainstorming as a means of solving problems in various public service departments.
D) Allow minor policy adjustments at the lower levels of public service.
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A) strategic management
B) emphasis on quality
C) process re-engineering
D) authoritative hierarchy and responsibility
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Multiple Choice
A) patronage
B) merit recruitment
C) family connections
D) personal favour
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Multiple Choice
A) tenure in the civil service
B) a merit civil service
C) large-scale changes in upper-level civil servants when new governments are elected
D) the appointment of all civil servants by an incoming government
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A) In the U.S., they are chosen strictly on merit.
B) Canada relies solely on the spoils system.
C) Only in the U.S. are they appointed by the executive.
D) U.S. appointments are frankly and openly politicized.
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Multiple Choice
A) PMO
B) PCO
C) auditor general
D) regulatory agencies
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